Shipping Policy
Shipping Policy & Returns
We ship from Pakistan to Pakistan, the USA, Canada, the United Kingdom, and the European Union. Available shipping options depend on the products and delivery address in your order. Here's everything you need to know about our shipping process, delivery times, and returns policy.
🚚 Shipping Rates
All amounts below are in USD and reflect the rates configured in our general shipping profile. Shipping availability and the final charge are shown at checkout. Products with domestic-only shipping may not offer international delivery.
| Destination | Standard Shipping | Express Shipping |
|---|---|---|
| Pakistan | Free | Not configured |
| USA & Canada | $7.99 | $29.99 |
| United Kingdom | $14.99 | $29.99 |
| European Union | $12.99 | $24.99 |
For destinations outside these regions or wholesale/OEM shipping enquiries, contact info@zipzone-intl.com to discuss availability and a shipping quote. Other destinations currently have no configured checkout shipping rate.
📦 Estimated Delivery Times
| Destination | Estimated Delivery |
|---|---|
| USA | 7–14 business days |
| United Kingdom | 7–14 business days |
| European Union | 10–16 business days |
For Pakistan, Canada, express delivery, or other destinations, contact us for a delivery estimate before ordering.
Order Processing
Orders are processed within 1–3 business days before dispatch.
Order Tracking
You'll receive a tracking number via email once your order ships.
Shipping Destinations
Checkout shipping is configured for Pakistan, USA, Canada, UK, and EU destinations, subject to product eligibility.
Important Information
- Delivery times are estimates and may vary due to customs or carrier delays.
- International orders may be subject to customs duties and taxes, which are the responsibility of the buyer.
- We are not responsible for delays caused by customs clearance processes.
- If your order hasn't arrived within the estimated timeframe, please contact us at info@zipzone-intl.com.
- Orders are shipped from Pakistan. Tracking updates may take 2–3 days to appear after dispatch.
🔄 Returns & Exchanges
We want you to love your Zipzone gear. If something isn't right, we're here to help — hassle-free returns within 30 days of delivery.
30-Day Window
Returns accepted within 30 days of delivery date.
Condition
Items must be unworn, unwashed, and in original packaging with tags attached.
Refunds
Processed within 5–7 business days of receiving the returned item.
Exchanges
Available for size or color swaps — subject to stock availability.
How to Return or Exchange
- Email us at info@zipzone-intl.com with your order number and reason for return
- We'll confirm eligibility and provide return instructions within 24 hours
- Ship the item back in its original condition and packaging
- Refund or exchange processed within 5–7 business days of receiving the item
Special Cases
- Damaged or incorrect items: Contact us within 7 days of delivery with photos and your order number — we'll make it right immediately.
- Custom & team orders: Non-refundable unless there is a manufacturing defect.
- Wholesale & bulk orders: Return terms are agreed upon at the time of order. Contact us to discuss.
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