Return Policy

At Zipzone International, we stand behind the quality of our activewear and team uniforms. If you're not completely satisfied with your purchase, we're here to help.

Returns

• You have 30 days from the date of delivery to request a return.
• Items must be unused, unwashed, and in their original condition with all tags attached.
• Custom or personalized items (e.g., team uniforms with custom logos or names) are non-returnable unless there is a manufacturing defect.

Exchanges

• We gladly accept exchanges for size or color within 30 days of delivery.
• To initiate an exchange, please contact us at shabaz@zipzone-intl.com with your order number and reason for exchange.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5–7 business days to your original payment method.
• Shipping costs are non-refundable unless the return is due to our error or a defective product.

Defective or Incorrect Items

• If you received a defective or incorrect item, please contact us within 7 days of delivery.
• We will arrange a replacement or full refund at no additional cost to you.

How to Initiate a Return

1. Email us at shabaz@zipzone-intl.com with your order number and reason for return.
2. Our team will respond within 1–2 business days with return instructions.
3. Ship the item(s) back using a trackable shipping method.

Contact Us

For any questions about our return policy, please reach out to us at shabaz@zipzone-intl.com. We're happy to help!